Workplace Resilience in the Aftermath of COVID-19

Tuesdays 12:00 – 1:00PM

This ECHO-Chicago series will train community-based workforce development professionals to assess and address ACEs and implement trauma-informed practices to improve overall well-being of their clients living in Chicago through ECHO-Chicago’s innovative workforce development model for expanding primary care capacity in under-served communities. It will lead to a greater coordination of services in primary care in order to keep patients healthy and connected to healthcare when necessary, leading to improved patient experience and improved health outcomes.


Topics for Case-Based Learning and Discussion Include:

  • Stress Management and Self-Care for Job Readiness/Workforce Development Professionals
  • Building Trust Remotely
  • Destigmatizing Accessing Mental Health Services
  • Assessing, Discussing & Processing Clients’ Traumatic Life Experiences
  • Anger Management Techniques for Clients Who Have Experienced Trauma
  • Supporting Clients Who Have Been Impacted by Community Violence
  • Strategies to Support Clients Who Have Experienced Domestic Violence and Sexual Abuse
  • Motivational Interviewing Techniques
  • Mindfulness and Self-Compassion


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Topic Specialists

Jessica Jacoby, LCSW, MSW

Licensed Social Worker at University of Chicago 

Joel Jackson

Assistant Director of Inclusion & Training at University of Chicago

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